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Collections Backend Operations Manager
Operations
Job Description
About Groww
We are a passionate group of people focused on making financial services accessible to every Indian through a multi-product platform. Each day, we help millions of customers take charge of their financial journey. Customer obsession is in our DNA. Every product, every design, and every algorithm down to the tiniest detail is executed keeping the customers’ needs and convenience in mind. Our people are our greatest strength. Everyone at Groww is driven by ownership, customer-centricity, integrity, and the passion to constantly challenge the status quo.
Are you as passionate about defying conventions and creating something extraordinary as we are? Let’s chat.
Our Vision
Every individual deserves the knowledge, tools, and confidence to make informed financial decisions. At Groww, we are making sure every Indian feels empowered to do so through a cutting-edge multi-product platform offering a variety of financial services. Our long-term vision is to become the trusted financial partner for millions of Indians.
Our Values
Our culture enables us to be what we are — India’s fastest-growing financial services company. Everyone at Groww enjoys the autonomy and flexibility to bring their best work to the table, as well as craft a promising career for themselves.
The values that form our foundation are:
- Radical customer centricity
- Ownership-driven culture
- Keeping everything simple
- Long-term thinking
- Complete transparency
Job Responsibility:
- Vendor collection Back-end SPOC will be primarily responsible for vendor management and collection related MIS on settlement and waiver.
- He/She must be very good MS excel, MS Word skills to work on various files and quick summarization of data.
- Vendor management will be integral part of the profile.
- Develop and implement effective collections MIS and take it up internal (Product and Development) team which will enable in effective collection.
- Manage a team of collections agents, providing guidance, support, and training as needed.
- Monitor and analyse the performance of the collections team, implementing measures to improve productivity and success rates.
- Review and evaluate delinquent accounts, determining appropriate actions to be taken in accordance with company policies and legal requirements.
- Maintain accurate and up-to-date records of all collections activities, ensuring compliance with regulatory guidelines and internal policies.
- Collaborate with cross-functional teams, including legal, finance, and customer service, to resolve complex or escalated customer issues.
- Stay current on industry trends and best practices in collections, implementing new strategies or technologies as needed to improve efficiency and results.
- Prepare regular reports on collections activities, presenting data and insights to the management.
- Develop and maintain relationships with external collection agencies, and other service providers as necessary.
Job Requirement
- Minimum of 3-5 years of experience in collections, preferably in a supervisory or managerial role.
- Strong knowledge of collections practices, laws, and regulations.
- Exceptional organizational and time management skills, with the ability to prioritize and handle multiple tasks simultaneously.
- Analytical mindset, with the ability to analyze data, identify trends, and make data-driven decisions.
- Strong problem-solving skills, with the ability to think creatively and find innovative solutions to collections challenges.
- Excellent attention to detail, ensuring accuracy in all records and communications.
- Strong interpersonal skills, with the ability to build and maintain positive relationships with customers and colleagues.
- Bachelor's degree in business administration, finance, or a related field preferred.
- Knowledge of legal and regulatory requirements related to collections, including fair debt collection practices.
- Excellent computer skills, including proficiency in Microsoft Office Suite.